Complaints
London Drivers Voice is published by Veritux Ltd and regulated by Impress: The Independent Monitor for the Press CIC, the UK’s only press regulator recognised as independent and effective under the Royal Charter on self-regulation of the press.
We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We can only deal with your complaint if you are:
- personally and directly affected by an alleged breach of the Code
- a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
- a third party seeking to ensure accuracy of published information.
We are also regulated by Impress, but initial complaints must be made to us, London Drivers Voice, using the following details:
Email: press@londondriversvoice.org — please mark your message clearly as a complaint.
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
Our full complaints policy, including what to include in a complaint and how it will be handled, is available here: Veritux Ltd Complaints Policy (PDF).
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress at impressorg.com/complaints or by contacting them directly:
W: impressorg.com/complaints
E: complaints@impressorg.com
T: 020 3325 4288
